Frequently Asked Questions

What is independent peer support?

Independent advocacy means getting support from another person who is trained, experienced and can help you understand what you are going through. They can also empower and coach you to stand up for your child's rights. Advocates can help you express your views and your child's views and wishes and make sure they are heard.

Advocacy support comes in many forms, and there are limited restrictions in terms of the support you could access, however most advocacy work is advice, support and information, guidance on completing forms, explaining statutory policies and legislation and correspondence with services.

Who needs advice, guidance or support?

At CISS we advocate for families who have children and young people aged between 0-25 years with special educational needs and/or a disability (SEND).

We also support those who have suspected SEND and are experiencing problems with education and/or health and social, emotional difficulties or will likely need additional support navigating education, health, social care services and may need help navigating GOV.UK for benefits.

How can an independent advocate support you?

CISS was set up to provide an open and honest service from a trained professional for parents and carers who need help and support regarding their disabled child/young person.

Unlike some services in this area, we carry out casework and management. I will engage with your individual situation, build a suitable plan of action, and help you to solve your problems through client commitment.

I offer impartial and timely support in a way that meets your needs as a family. I provide a bespoke service that fits around you with no more long waiting times.

Evening, and weekend appointments are available and scheduled all year round (not just term time), online or face to face.

Am I the same as a solicitor?

Independent advocates are not trained solicitors, they do not register with a regulation authority, nor should they carry out the work of a solicitor.

My terms and conditions clearly state this.

Never instruct a SEN advocate that says they can act on behalf of a solicitor.

SEN advocates should dig good foundations, iron out problems before a solicitor is needed, preventing the need for formal, and expensive, legal action. SEN advocates should help to plan next steps that will have a positive impact on a situation you may find yourself in. If things have gone wrong and you need to consider formal legal action, a good advocate will signpost you to a SEN lawyer.

What training do I have?

Skills and training will vary depending on the background of your individual peer supporter/ advocate. Most peer supporters have lived experience and are expert parent carers, some have further training and legal knowledge.

At CISS I have professional and personal experience over the last 16 years